FAQs

All the answers to all your questions. Don't see what you're looking for, email us...

When will I get my first box... 

That depends on when you sign up. Do it before the monthly cut-off of midnight on the last day of the month, and you'll receive it between the 7th and 11th of the following month. E.G sign up by 30 November and your box will arrive before the 11th of December. 

What kinds of albums do you select?

We focus our selections on albums that are widely regarded as classics. That doesn’t mean everyone will like what we choose, of course, but they are records that have achieved universal praise. Think Rumours, Pet Sounds and Purple Rain... 

Do I have a say on what goes in my box? 

All subscribers get a What's in the Box email once a month. In it, we announce our curated choice of record(s) for the following month. This gives them a chance to have a say on what goes in their next box. Is there a way I can try it out without  over committing? Yes. If you sign up on a month-by-month basis, you can cancel at any time.

I’ve ordered a gift package for somebody. How will they receive the message I include with it?

If you’ve ticked ‘This is a gift’ on the checkout page, your message will be included in the box they receive.

How do I edit my order or personal details?

Login and go to My Account. Click the Edit button found within whichever section you wish to edit.

I’ve placed my order, when will my card be charged?

When you sign-up for the first time, your card will be charged immediately. From there on, you’ll be charged on your next renewal date. For month-by-month customers, that's the 15th of each month. For three-, six- and 12-month customers, it will be the 15th of the month of your next renewal.

When will I receive my box?

Boxes will be shipped between the 7th and 10th of each month.

Is my subscription automatically renewed?

Yes, all subscriptions, including three-, six- and 12-month prepay packages, are automatically renewed and re-billed at the end of the initially subscribed period. However, if your subscription is a gift, it may have been set to not renew at the end of the prescribed period. But don’t worry, you’ll receive an email to let you know that the renewal date is approaching.

Can I skip a month?

No. However, you can skip a renewal. So, if you're a three-, six- or 12-month customer and you choose to skip, you will skip your next three-, six-or 12-month renewal, not your next box. To do this, login to My Account, click the edit button found within the section that shows the product you want to edit, and click Skip Next Renewal.

How do I cancel my subscription?

Go to My Account, click the Edit button found within the section that shows the product you want to edit, and click Cancel Subscription.

What if the contents of my box have been damaged?

If the vinyl, wine or artwork has been damaged in transit, please contact us within five days, along with photographic evidence. It isn’t that we don’t trust you, it’s so we can recover costs from our suppliers and get you a replacement as soon as possible. If for some reason an exact replacement is not available, we’ll offer you an equally great alternative for that month’s subscription, including shipping.

Do I need to be home to receive my box?

Yes. In order to fulfil licensing obligations to our particular council, pertaining to the “protection of children from harm”, we're unable to provide the courier “safe place” service (i.e. leave the package unattended on your property). After three attempts to deliver (typically three days in a row), our courier will return the package to us. Couriers will typically deliver Monday to Friday, between 9am and 6pm. If you will not be available, we suggest that you have your box delivered to a place of employment, or to the home of a neighbour, friend or family member who will be available. If you're going to be away at any point, please contact us and we will be happy to arrange a temporary change to your shipping address.

What if I don’t receive my box?

We track all packages, however, if you’ve not received yours, please contact us at team@stylusvinyl.com and we’ll look into it as a matter of urgency. To prevent this from happening please make sure that the shipping address you provide is correct. Also, please ensure someone is available at the shipping address to receive the package.

Why is my country not in the list of shipping options on the checkout page?

If your country is not currently listed, it is because we think the cost of shipping our product to you is far too expensive. Presently, we ship to most European countries, including Norway, Denmark and Sweden.