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That depends on when you sign up. Do it before the monthly cut-off of midnight on the last day of the month and we'll endeavour to get your box to you by the second week of the following month. E.G sign up by 30 November and your box will arrive (all being well) during the second week of December. However, some things are beyond our control, like delays due to the holiday period. In those cases, we may ship a little later than usual.
We focus our selections on albums that are widely regarded as classics. That doesn’t mean everyone will like what we choose, of course, but they are records that have achieved universal praise. Think Rumours, Pet Sounds and Purple Rain...
All subscribers get a What's in the Box email once a month. In it, we announce our curated choice of record(s) for the following month. This gives them a chance to have a say on what goes in their next box.
Does that include a choice on what drinks I receive?
Yes. You will have a choice from red wine, white wine and beer, every month.
Is there a way I can try it out without over committing?
Yes. If you sign up on a month-by-month basis, you can cancel at any time.
What about when I buy a one off box?
Well. Each element of our one off boxes are handpicked to fit a theme. However, depending on availability, we will let you choose from red wine, white wine or beer for your box. On occasion, the specific wine/beer you receive will not be the one listed on the site. That is because of supply from winemakers and distributors.
If you’ve ticked ‘This is a gift’ on the checkout page, your message will be included in the box they receive.
Login and go to My Account. Click the Edit button found within whichever section you wish to edit.
When you sign-up for the first time, your card will be charged immediately. From there on, you’ll be charged on your next renewal date. For month-by-month customers, that's the 15th of each month. For three-, six- and 12-month customers, it will be the 15th of the month of your next renewal.
Boxes are usually shipped between the 5th and 11th of each month.
Yes, all subscriptions, including three-, six- and 12-month prepay packages, are automatically renewed and re-billed at the end of the initially subscribed period. That is unless you tick the "do not renew" option at checkout. Please note, if your subscription is a gift, it may have been set to not renew at the end of the prescribed period. But don’t worry, you’ll receive an email to let you know that the renewal date is approaching.
No. However, you can skip a renewal. So, if you're a three-, six- or 12-month customer and you choose to skip, you will skip your next three-, six-or 12-month renewal, not your next box. To do this, login to My Account, click the edit button found within the section that shows the product you want to edit, and click Skip Next Renewal.
Go to My Account, click the Edit button found within the section that shows the product you want to edit, and click Cancel Subscription.
If the vinyl, wine or artwork has been damaged in transit, please contact us within five days, along with photographic evidence. It isn’t that we don’t trust you, it’s so we can recover costs from our suppliers and get you a replacement as soon as possible. If for some reason an exact replacement is not available, we’ll offer you an equally great alternative for that month’s subscription, including shipping.
Yes. In order to fulfil licensing obligations to our particular council, pertaining to the “protection of children from harm”, we're unable to provide the courier “safe place” service (i.e. leave the package unattended on your property). After three attempts to deliver (typically three days in a row), our courier will return the package to us. Couriers will typically deliver Monday to Friday, between 9am and 6pm. If you will not be available, we suggest that you have your box delivered to a place of employment, or to the home of a neighbour, friend or family member who will be available. If you're going to be away at any point, please contact us and we will be happy to arrange a temporary change to your shipping address.
We track all packages, however, if you’ve not received yours, please contact us at firstname.lastname@example.org and we’ll look into it as a matter of urgency. To prevent this from happening please make sure that the shipping address you provide is correct. Also, please ensure someone is available at the shipping address to receive the package.
If your country is not currently listed, it is because we think the cost of shipping our product to you is far too expensive. Presently, we ship to most European countries, including Norway, Denmark and Sweden.
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